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Having a
Check-In and Check-Out Policy
by Robin
Fowler
One of the best
things that you can do to protect yourself as the rental
property owner and your property from conflicts and
damage is to put a firm check-in and checkout policy in
writing. Not only does this protect you and your
property, but it also allows for a speedy and efficient
transition between renters.
It is important for you to establish check-in and
checkout times, and stand firm on them. This is
especially important if it is the peak season where you
property is located, and you will be more likely to have
a continuous flow of renters. This also allows your
cleaning service an ample frame of time in which to
clean the property, without having early guests (or late
ones!) coming in and out.
Its up to you, but the best bet where check-in and
checkout times are concerned is to not allow any
exceptions. Stand firm on not letting renters check in
early or check out late, and if they do, charge a fee.
Again, this is for the benefit of your cleaning staff,
and it also gives you better control of your property in
the long run, especially if you do not live nearby.
Put both the check-in and checkout policies in writing,
and send a copy to renters, along with the contract and
rules. For good measure, have renters sign all
paperwork, and send it back to you. That way, your
guests cannot claim they had no prior knowledge of any
of the policies or information.
You check-in policy should establish the normal check-in
time, tell renters where the keys to the property will
be located (as well as any spare keys), and inform them
of the check-in checklist. This checklist should allow
them to inspect the property for cleanliness, and
provide instruction on how to handle any situations that
might arise (broken appliances, unclean conditions,
etc.). Speaking of keys, keep them in a lockbox on the
door. Also be sure to keep a spare set somewhere else on
the property, just in case the cleaning staff
accidentally left with the original set!
For your checkout policy (which should also be in
writing), be clear in your expectations of your renters.
Provide a checklist of things that you would like them
to do before they leave the property. These can include:
Taking out their trash
Stripping the beds
Making sure the windows are closed and locked
Locking any exterior doors
Raising the thermostat in the summer, lowering it in
the winter
Running the dishwasher, if necessary (or at least
loading it for the cleaning service to run)
Returning the keys
Make sure that you also remind renters of the checkout
time, and any applicable fees that you might charge for
leaving later. This will be an incentive to get them out
at the appointed checkout time!
Establishing a definite check-in and checkout policy for
your renters will make things run more smoothly for you,
and keep peak times when business is steady running
efficiently. Make sure to put every expectation and rule
in writing, and get a signature from each renter stating
that the policies have been read and understood.
Protecting yourself and your property will make the
vacation home ownership experience that much more
rewarding!
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Need
help? Call toll-free 1-800-929-VLBO
